Privacy Policy
# Privacy Policy – R & G Timber Components
**Effective Date:** 23 March 2026
R & G Timber Components (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the **Privacy Act 1988 (Cth)** and **Australian Privacy Principles (APPs)**.
This policy applies to visitors of our **WordPress website** (including WooCommerce pages) and users who submit contact or enquiry forms.
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## 1. Collection of Personal Information
We may collect personal information when you:
* Browse our website to view timber products or clearance items.
* Submit a **contact or enquiry form**.
* Use WooCommerce features, such as product enquiries or request forms.
* Communicate with us via email, phone, or other channels.
**Types of information collected:**
* Name, email address, phone number, company details (if provided).
* WooCommerce-related information (e.g., product enquiry requests, non-pricing product interactions).
* Any other information you voluntarily provide in your enquiry or message.
**Note:** We do **not collect pricing information**; all product information on the website is for display purposes only.
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## 2. Use of Personal Information
We collect and use your personal information to:
* Respond to your enquiries or requests.
* Provide information about our products and services.
* Improve our website, WooCommerce functionality, and services.
* Comply with legal and regulatory requirements.
**Consent for forms:**
By submitting a contact, enquiry, or WooCommerce form, you consent to R & G Timber Components collecting and using your personal information for the purpose of responding to your request.
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## 3. Cookies and Tracking
Our website uses **cookies** and **LiteSpeed Cache** to:
* Improve your browsing experience.
* Remember your preferences and site interactions.
* Monitor website traffic and optimise page load speeds.
You can choose to disable cookies in your browser, but some features, including WooCommerce product enquiry forms, may not function correctly.
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## 4. Disclosure of Personal Information
We may disclose your personal information:
* To our employees, contractors, or service providers who assist with website management, WooCommerce functionality, or responding to enquiries.
* If required by law, government authorities, or regulatory bodies.
* In a de-identified or aggregated form for marketing or business insights.
We **do not sell or trade your personal information**.
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## 5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:
* Secure storage of digital information on our servers.
* Restricted access to authorised personnel and service providers.
* LiteSpeed Cache is configured to optimise website performance without storing personal data insecurely.
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## 6. Access and Correction
You have the right to:
* Request access to the personal information we hold about you.
* Request correction of inaccurate or incomplete personal information.
To make a request, please contact us using the details below.
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## 7. Retention of Personal Information
Your personal information will only be retained as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
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## 8. Contact Us
For questions, concerns, or to exercise your rights regarding personal information, please Contacts Us
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## 9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.